Shipping policy

<h2>Shipping Within the EU</h2>

<ul>
  <li><strong>FREE standard shipping</strong> on orders over €59 within the European Union.</li>
  <li>Orders under €59 are subject to standard shipping rates calculated at checkout.</li>
  <li>All prices displayed include VAT for EU customers.</li>
  <li>Delivery estimates are provided at checkout and are non-binding estimates. In any case, delivery shall not exceed <strong>30 calendar days</strong> from the date of purchase unless a different timeframe has been expressly agreed upon.</li>
</ul>

<h2>International Shipping (Outside the EU)</h2>

<ul>
  <li>We ship worldwide. International shipping rates are calculated at checkout.</li>
  <li><strong>Customs duties, import taxes, VAT, and any other fees</strong> imposed by the destination country are the <strong>sole responsibility of the buyer</strong>. These charges are not included in the product price or shipping cost and are not refundable by us.</li>
  <li>International delivery times are estimates only and may vary due to customs processing.</li>
</ul>

<h2>Order Processing</h2>

<ul>
  <li>Orders are typically processed within <strong>1–3 business days</strong> (Monday to Friday, excluding Spanish public holidays).</li>
  <li>You will receive a shipping confirmation email with a tracking number once your order has been dispatched.</li>
  <li>We reserve the right to split orders into multiple shipments if necessary.</li>
</ul>

<h2>Stock Availability</h2>

<p>Product availability displayed on our website reflects our current stock status. If an item becomes unavailable after you place an order, we will notify you by email as soon as possible and offer a full refund or an alternative product.</p>

<h2>Delivery Issues</h2>

<ul>
  <li><strong>Incorrect address:</strong> We are not responsible for orders shipped to incorrect addresses provided by the buyer. Re-shipping costs are the buyer's responsibility.</li>
  <li><strong>Unclaimed packages:</strong> If a package is returned to us because it was unclaimed or refused, we will refund the product price minus the original and return shipping costs.</li>
  <li><strong>Transport damage:</strong> See our <a href="/policies/refund-policy">Refund Policy</a> for the 48-hour notification requirement.</li>
  <li><strong>Non-receipt of delivered packages:</strong> See our <a href="/policies/refund-policy">Refund Policy</a> for the carrier investigation process.</li>
</ul>

<h2>Contact</h2>

<p>For shipping inquiries: <a href="https://www.teleprompterpad.com/contact">teleprompterpad.com/contact</a></p>